Particular Audience has launched the third phase of its Retail Media platform, available now to existing clients on DiscoveryOS. This rel ...

The back office is not a cost center-it directly links to customer experience programs. Based on Aberdeen's recent survey of over 400 contact center and back office leaders, an average of 16% of all ...

Zoho has expanded the scope of Zia, its foundational artificial intelligence, with Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and ...

UserTesting, a provider of human insights, today unveiled Insights for Impact to help non-profits with actionable human insights.

Smarsh, a provider of communications data and intelligence, has acquired CallCabinet, a compliance call recording and analytics technology company, for an undisclosed amount. The integration will ...

Capacity, a support automation platform provider, is expanding its scheduling capabilities with the acquisition of YouCanBookMe, which will enable Capacity users to manage their availability across ...

Paytronix's new functionality includes 20 features to streamline catering order management while elevating the customer experience.

Pipedrive, a provider of sales CRM for small businesses, today unveiled an artificial intelligence vision featuring a network of intelligent agents – around-the-clock digital teammates that streamline ...

Meta Platform's Threads, the app that Mark Zuckerberg launched in July 2023 to take on X, last week added ads in its mobile app in the United States and Japan as it seeks to monetize the platform used ...

Sugar CEO David Roberts says he's looking to refocus his company's efforts in a more targeted way, with AI used carefully.

Wiland's FanSignals is a data solution to help sports teams and leagues optimize fan engagement, boost ticket sales, and enhance sponsorships.

SugarCRM is planning to refocus its marketing and sales strategies, partner network, and adding capabilities, executives told industry analysts.